Comcast blocking access to website
2008-02-29 3:32pm by AnnI have Comcast broadband service at home and have determined that it is surely blocking my access to the website of one of my clients. I thus decided to contact Comcast tech support through live chat to try to remedy this. However I only succeeded in getting someone clueless who claimed it was a problem with my computer and kept repeating “Comcast does not block websites” when clearly my lack of connection while on Comcast to a website that I have verified is actually up and running and accessible while NOT on Comcast should be proof that they in fact DO have some kind of problem on their end, either a block or more likely (since they do not block websites!) some kind of routing issue.
I even pointed to MANY confirmed cases of others experiencing the exact same problem, all on Comcast:
A Letter To Comcast- You Blocked My Site!
WoW Forums -> WoW Website and Comcast Problem
But it was all to no avail. When I realized that she would not put in any sort of inquiry or request to try to get someone smarter to look into the situation (surely someone in their company with some knowledge must exist), and in fact wouldn’t provide any support other than to tell me to empty my browser cache (but “only on Internet Explorer as we do not support any other browser”) I angrily typed:
Me > This is worthless
Me > where can I file a complaint?
Me > I would like to file a complaint for your service
To which the response was:
Dawn > Analyst has closed chat and left the room
analyst Dawn has left room
It’s almost funny, really…
Awesome, yosh! You’re very welcome and I’m glad that this info was able to help you!
Thanks Ann,
I came across your post after having the same problem with Comcast in Seattle. I managed to get a new IP by just powering down my modem / router for a couple minutes, and that did the trick.
It’s definitely a Comcast routing issue because the first thing I tried was hooking up to openDNS, and it didn’t work. Of course the only response I’ve gotten to the email support ticket I put in with Comcast two days ago is the automated “Your Message Has Been Received” mail. They are awful.
In regards to OpenDNS’s DNS servers, I use them exclusively and have never had a problem. Very fast and reliable. I am also a comcast customer, and so far the only problems I have with them is my speed dropping out for no reason for days at a time resulting in calls to tech support that tells me I have a signal problem, and they do “something” at the office there, and tell me it should be better. My speed goes back up to normal for a week or more, and then a week or two weeks later it drops back to less than half speed, and the cycle starts over again. Not only do I believe that comcast engages in packet filtering in order to boost stocks, but I also believe that they throttle connections arbitrarily as well.
Had the same problem when I had comcast in Utah AND comcast in New Mexico. It would block certain websites (specifically blogs running on their own servers) and it just drives me crazy!
I am having the same issue. My web site (the site I go onto all the time and edit all the time and need clients to view) is being blocked at my house and the ISP is Comcast. I can go to somewhere else and it works fine. My quick solution is using another ISP. Problem Solved! Though I don’t like the idea that another Comcast user might not be able to see my site. First I had to worry about IE browser issues, now I need to worry about Comcast. Never again with Comcast!
Great design, i found your blog on bing. awesome post, hope to read you again!
While I do not subscribe to Comcast, I have been notified by multiple Comcast subscribers that they cannot view my website, which displays fine through all other ISPs. I have shared your comments with those who have notified me of an issue, but like Philip, I am concerned about all those Comcast subscribers who will never view my site and services.